Shipping policy

Last updated: July 30, 2025

1. Order Processing

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (e.g. holidays or product launches), processing times may be slightly longer.

2. International Shipping

We currently ship to over 170 countries and regions supported by Shopify. 

Shipping charges for international orders will be calculated at checkout based on weight and destination.

Please note:

• Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

3. How Do I Check the Status of My Order?

Once your order has shipped, you will receive an email notification with a tracking number. You can use this to check the delivery status via the carrier’s website.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@peturn.net with your name and order number, and we will look into it for you.

4. Refunds and Returns

Please refer to our Return Policy for detailed information on returns and refunds.